Guest Relations Supervisor - W Amsterdam

At Corendon, you step into a dynamic, international work environment where energy, style, and a strong sense of community come together. Here, you’re not just a colleague you become part of a close-knit family driven by passion, ambition, and hospitality. This is the heart of our culture and the essence of the Corendon DNA.

We believe that work is more than just a job. It’s a place where you can be yourself, where you build something meaningful together with your colleagues, and where your contribution is truly appreciated. You’ll experience this not only in the atmosphere but also in everything we offer you.

What is in it for me?

• A competitive salary package

• A stylish, dynamic, international working environment;

• A unique opportunity to be part of a fun, friendly and enthusiastic team;

• Special discounted (staff) rates for 9000+ Marriott hotels worldwide for you, your family and friends!

• Personal coaching & training to support you in your day-to-day job

• Career opportunities within the Corendon group;

• Space for own initiative;

• We organize many social activities, such as our Associate Appreciation Week, an annual Staff Party, Friday afternoon drinks and Team outings,

• AMAZING discounts with Corendon tour operator

• Special discount. Not only for you, but for your friends and family too!

• Want to try out one of our Mondi restaurants? We will give you 25% discount on your total bill.

• Need some time to recharge? You will get 2 massages for FREE per year.

Become part of the Corendon Family as our new Guest Relations Supervisor!

Split across two unique buildings, a former telephone exchange and a historic bank, W Amsterdam combines heritage with cutting-edge contemporary design. Located next to Dam Square, the hotel sits at the epicentre of Amsterdam’s fashion, nightlife and cultural scene. With 238 stylish guest rooms, 23 suites, three WOW Suites and two Extreme WOW Suites, as well as destination restaurants THE DUCHESS and MR PORTER, the rooftop W Lounge and the iconic WET Deck pool, W Amsterdam offers a bold, luxurious and energetic guest experience. At W Hotels, we don’t recruit, we cast Talent. W Amsterdam, located at Spuistraat 175, is casting a Guest Relations Supervisor. In this role, you are one of the key advocates for our guests. You make sure every guest feels genuinely welcomed, recognised and looked after throughout their entire journey. You lead by example, support the Welcome Office team and work closely with the Welcome Office Manager and other operational departments. By actively engaging with guests, anticipating their needs and following up on requests, you help create personalised experiences that truly WOW.

What does the job include?

As Guest Relations Supervisor, no two days are the same. You’ll spend plenty of time where you belong: among our guests and your team.

You will:

• Lead by example and support, motivate and coach the Welcome Office team;

• Connect with guests, anticipate their needs and create those unexpected WOW moments;

• Make sure guest requests, questions and challenges are handled smoothly and personally;

• Support the daily Guest Relations and Front Office operation, including check-ins and check-outs when needed;

• Work closely with departments such as Housekeeping and Food & Beverage to create a seamless guest experience;

• Help maintain the high service standards that guests expect from W Amsterdam.

• We are ALL-IN and work closely with many other teams. We expect you to be flexible and willing to support other departments when needed. You’re not the only one on stage.

• Show our guests the Whatever/Whenever service and connect with them to personalise their stay and create memorable experiences.

• Follow all company safety and security policies and report accidents, injuries and unsafe working conditions to management;

• Maintain a clean and professional appearance, protect company assets and handle confidential information responsibly;

• Perform other reasonable job duties as requested by the Welcome Office Manager or another supervisor.

Acquisition

Acquisition in response to this vacancy is not appreciated.
With this vacancy we are recruiting our new col

At Corendon, you step into a dynamic, international work environment where energy, style, and a strong sense of community come together. Here, you’re not just a colleague you become part of a close-knit family driven by passion, ambition, and hospitality. This is the heart of our culture and the essence of the Corendon DNA.

We believe that work is more than just a job. It’s a place where you can be yourself, where you build something meaningful together with your colleagues, and where your contribution is truly appreciated. You’ll experience this not only in the atmosphere but also in everything we offer you.

We are looking for someone who knows how to combine hospitality with leadership.

Someone who enjoys being on the floor, connecting with guests and inspiring a team.

• You have relevant experience within Guest Relations, Front Office, Guest Services or another guest-focused hospitality role;

• You have experience in a supervisory or team-leading position;

• You are fluent in English. Dutch or another language is a plus;

• Experience within luxury or lifestyle hospitality is an advantage;

• You are naturally outgoing, guest-oriented and confident in connecting with people from all over the world;

• You enjoy coaching, motivating and developing others;

• You are organised, flexible and comfortable in a dynamic working environment;

• You remain positive and solution-focused, even when things don’t go according to plan;

• You take initiative and are always looking for opportunities to make the guest experience even better;

• Experience with OPERA or a similar hotel system is an advantage;

• You are flexible to work different shifts, including evenings, weekends and public holidays;

• A valid work permit for the Netherlands is required.

Show the world what you got by joining a global community of talent who see the world in a different way. Bring your style and your spirit: We’ll bring a work culture where you can shine. We work hard, we play hard, and we want to inspire you to grow. W talent help our guests live life to the fullest while living their dreams.