Front Office Manager - Corendon Amsterdam New West

At Corendon, you step into a dynamic, international work environment where energy, style, and a strong sense of community come together. Here, you’re not just a colleague you become part of a close-knit family driven by passion, ambition, and hospitality. This is the heart of our culture and the essence of the Corendon DNA.

We believe that work is more than just a job. It’s a place where you can be yourself, where you build something meaningful together with your colleagues, and where your contribution is truly appreciated. You’ll experience this not only in the atmosphere but also in everything we offer you.

What is in it for me?

• A fulltime competitive salary

• A stylish, dynamic, international working environment;

• A unique opportunity to be part of a fun, friendly and enthusiastic team;

• Special discounted (staff) rates for 9000+ Marriott hotels worldwide for you, your family and friends!

• Personal coaching & training to support you in your day-to-day job

• Career opportunities within the Corendon group;

• Space for own initiative;

• A you know where you work day, so you will receive 1 overnight stay for 2 people and can enjoy a delicious dinner;

• We organize many social activities, such as our Associate Appreciation Week, an annual Staff Party, Friday afternoon drinks and Team outings,

• AMAZING discounts with Corendon tour operator

• Special discount. Not only for you, but for your friends and family too!

• Want to try out one of our Mondi restaurants? We will give you 25% discount on your total bill.

• Need some time to recharge? We have our own spa and wellness which you can enjoy with a huge discount. Also, you will get 2 massages for FREE per year.

Become part of the Corendon Family as our new Front office Manager!

Join the Corendon Family as our new Front Office Manager

Become part of the Corendon family as our new Front Office Manager at Corendon Amsterdam New-West.

This iconic hotel in Amsterdam is known for its international atmosphere, strong hospitality culture, and dynamic environment. With over 260 rooms, multiple F&B outlets, and a diverse international guest profile, no two days are the same.

Since December 2025, we have officially become part of the Marriott Group.

This means you will work within a globally recognized brand, with access to international standards, development opportunities, and a worldwide network, while still preserving the warm, entrepreneurial spirit that defines Corendon.

As Front Office Manager, you play a key role in delivering an outstanding guest experience and leading the Front Office team. You combine hands-on operational involvement with strong leadership, ensuring service quality, consistency, and team engagement.

Are you ready to take the next step and help shape the future of Corendon Amsterdam New-West as part of the Marriott family? We would love to meet you.

What does the jon involve?

As a Front Office Manager, you are the face of the hotel and warmly welcome our guests. You lead and support the supervisors, hosts, and interns within the Front Office team. In this role, you are also responsible for the check-in and check-out process and for delivering excellent service throughout the entire guest journey.

You lead the Front Office team with a strong focus on service excellence. In addition, you are the main point of contact for guest-related matters, concierge services, and all Front Office administrative tasks. You are the driving force behind motivating, coaching, and developing the team.

You ensure that quality standards and upselling targets are met and are an active member of the hotel’s Management Team.

You contribute proactively to improvement initiatives within the Front Office department. Furthermore, you conduct interviews with potential new team members and are responsible for scheduling the Front Office team.

You also oversee registration, billing, and administrative processes and report directly to the General Manager and the Rooms Division Manager.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize, organize, and accomplish the work.

• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Strives to improve service performance.

• Collaborates with the Rooms Divisions Manager on ways to continually improve departmental service.

• Communicates a clear and consistent message regarding the Front Office goals to produce desired results.

• Participates in the development and implementation of corrective action plans based on reviews and guest satisfaction results.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Serves as a role model to demonstrate appropriate behaviours.

• Sets a positive example for guest relations.

• Displays outstanding hospitality skills.

• Empowers employees to provide excellent customer service.

• Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

• Provides feedback to employees based on observation of service behaviours.

• Interacts with guests to obtain feedback on product quality and service levels.

• You are flexible with shifts, also on weekends and holidays

• Extensive working knowledge in all MS office applications as well as OPERA.

Heb je vragen over deze vacature? Bel of app ons gerust:

Jeffrey Roger Otten,

Corporate Recruiter: 06 18 73 89 01

https://wa.link/8ihtu1