Guest Service Supervisor - W Hotel Amsterdam

At Corendon, you step into a dynamic, international work environment where energy, style, and a strong sense of community come together. Here, you’re not just a colleague you become part of a close-knit family driven by passion, ambition, and hospitality. This is the heart of our culture and the essence of the Corendon DNA.

We believe that work is more than just a job. It’s a place where you can be yourself, where you build something meaningful together with your colleagues, and where your contribution is truly appreciated. You’ll experience this not only in the atmosphere but also in everything we offer you.

What is in it for me?

• A competitive salary package

• A stylish, dynamic, international working environment;

• A unique opportunity to be part of a fun, friendly and enthusiastic team;

• Special discounted (staff) rates for 9000+ Marriott hotels worldwide for you, your family and friends!

• Personal coaching & training to support you in your day-to-day job

• Career opportunities within the Corendon group;

• Space for own initiative;

• A you know where you work day, so you will receive 1 overnight stay for 2 people and can enjoy a delicious dinner;

• We organize many social activities, such as our Associate Appreciation Week, an annual Staff Party, Friday afternoon drinks and Team outings,

• Free use of our own gym.

• AMAZING discounts with Corendon tour operator

• Special discount. Not only for you, but for your friends and family too!

• Want to try out one of our Mondi restaurants? We will give you 25% discount on your total bill.

• Need some time to recharge? We have our own spa and wellness which you can enjoy with a huge discount. Also, you will get 2 massages for FREE per year.

Become part of the Corendon Family as our new Guest Service Supervisor at W Amsterdam!

Start your career at W Amsterdam, where design, music and fashion collide to create an electric, ever‑evolving atmosphere in the heart of the city of canals. Split across two iconic buildings a former Telephone Exchange and a historic Bank W Amsterdam blends bold contemporary design with heritage architecture. Nights never end, the energy is high, and our calendar is filled with exclusive W Happenings that set the tone for the city.

Guests step inside and head straight to the top, checking in at our rooftop W Living Room with panoramic views over Amsterdam. With 238 stylish guestrooms, including 25 suites, three WOW Suites and two Extreme WOW Suites, W Amsterdam is where luxury meets what’s new/next.

Get in on the fun and turn your ambitions into reality. Deliver Whatever/Whenever®, connect to the extraordinary and surround yourself with the world of W.

What does the job include?

As a Guest Service Supervisor, you play a key role in delivering the full W guest journey. You:

• Supervise the daily operations of the Welcome Desk and support the Welcome Office Manager

• Lead by example and inspire the team to deliver bold, stylish and personalized service

• Stay in the know — you’re the expert on the hotel, the city and all insider hotspots

• Ensure every guest interaction reflects the Whatever/Whenever® service philosophy

• Support and guide Talent in creating memorable, elevated guest experiences

• Maintain high standards of cleanliness, presentation and operational excellence

• Work in a fast‑paced, high‑energy environment with rotating shifts, including evenings and weekends

• Collaborate closely with other departments to ensure seamless operations

• Build strong relationships with guests, colleagues and partners

• Thrive under pressure and keep the energy high, even during peak moments

• Bring creativity, confidence and a trend‑driven mindset to every shift

Acquisition

Acquisition in response to this vacancy is not appreciated.
With this vacancy we are recruiting our new col

At Corendon, you step into a dynamic, international work environment where energy, style, and a strong sense of community come together. Here, you’re not just a colleague you become part of a close-knit family driven by passion, ambition, and hospitality. This is the heart of our culture and the essence of the Corendon DNA.

We believe that work is more than just a job. It’s a place where you can be yourself, where you build something meaningful together with your colleagues, and where your contribution is truly appreciated. You’ll experience this not only in the atmosphere but also in everything we offer you.

As our new Guest Service Supervisor at W Amsterdam, you bring the skills, confidence and personality to elevate every guest interaction. You have:

• MBO/HBO degree, preferably in Hotel Management

• Minimum one year of experience in a similar role (Team Leader / Supervisor)

• Fluency in English and Dutch

• Experience as a Guest Service Center Agent and Team Leader in the hotel industry

• Experience in the luxury segment (preferred)

• A natural feel for style, trends and the W lifestyle

• Strong leadership skills and the ability to motivate and guide Talent

• A passion for creating unforgettable guest experiences

• The ability to thrive in a fast‑paced, high‑energy environment

• A bold, confident and guest‑focused mindset