Quality Specialist - W Hotel Amsterdam

At Corendon, you step into a dynamic, international work environment where energy, style, and a strong sense of community come together. Here, you’re not just a colleague you become part of a close-knit family driven by passion, ambition, and hospitality. This is the heart of our culture and the essence of the Corendon DNA.

We believe that work is more than just a job. It’s a place where you can be yourself, where you build something meaningful together with your colleagues, and where your contribution is truly appreciated. You’ll experience this not only in the atmosphere but also in everything we offer you.

What is in it for me?

• A competitive salary package

• A stylish, dynamic, international working environment;

• A unique opportunity to be part of a fun, friendly and enthusiastic team;

• Special discounted (staff) rates for 9000+ Marriott hotels worldwide for you, your family and friends!

• Personal coaching & training to support you in your day-to-day job

• Career opportunities within the Corendon group;

• Space for own initiative;

• A you know where you work day, so you will receive 1 overnight stay for 2 people and can enjoy a delicious dinner;

• We organize many social activities, such as our Associate Appreciation Week, an annual Staff Party, Friday afternoon drinks and Team outings,

• Free use of our own gym.

• AMAZING discounts with Corendon tour operator

• Special discount. Not only for you, but for your friends and family too!

• Want to try out one of our Mondi restaurants? We will give you 25% discount on your total bill.

• Need some time to recharge? We have our own spa and wellness which you can enjoy with a huge discount. Also, you will get 2 massages for FREE per year.

Become part of the Corendon Family as our new Quality Specialist at W Amsterdam!

Split across two unique buildings a former telephone exchange and a historic bank W Amsterdam blends heritage with cutting‑edge design right next to Dam Square. With 238 stylish guestrooms, 23 suites, three WOW Suites and two Extreme WOW Suites, W Amsterdam sits at the center of the city’s fashion, nightlife and cultural scene. Guests indulge in destination restaurants THE DUCHESS and MR PORTER, sip signature cocktails at the rooftop W Lounge overlooking the Royal Palace, and enjoy the iconic WET Deck pool.

W Hotels does not recruit we cast Talent. As our new Public Area Stylist, you join the Style Team, the group responsible for making the entire hotel sparkle and ensuring every detail of our design stays on point. We don’t call them Style for nothing.

What does the job include?

As a Quality Specialist, you play an essential role in elevating the guest journey, supporting operational excellence and ensuring the W‑experience stays bold, flawless and on‑brand. You contribute to quality, consistency and continuous improvement across the hotel.

Quality Specialist

• Supporting quality standards by helping implement brand guidelines and best practices throughout the property

• Assisting with audits to monitor compliance with Marriott and W standards

• Contributing to process improvements and tracking progress on key actions

• Analyzing operational data to identify trends and improvement opportunities

Use of Quality Tools

• Applying standard quality tools to support daily operations and reporting

• Collecting and maintaining guest feedback data to support service quality insights

• Reporting on guest satisfaction drivers and highlighting emerging trends

Guest Experience

• Reviewing guest feedback and escalating issues when necessary

• Assisting in resolving guest concerns in a timely, professional manner

• Interacting with guests to gather insights on service and experience

• Demonstrating brand‑aligned service behaviors at all times

Core Competencies

• Clear communication and teamwork

• Basic problem‑solving and attention to detail

• Strong organizational skills and the ability to manage priorities

• Professional, service‑oriented mindset

Collaboration & Relationships

• Building positive relationships with colleagues and guests

• Working effectively in diverse teams across the hotel

Learning & Development

• Willingness to learn and apply quality and operational standards

• Basic understanding of hotel operations and guest service principles

• Collaborating with the L&D Manager to support continuous quality improvement

Acquisition

Acquisition in response to this vacancy is not appreciated.
With this vacancy we are recruiting our new col

At Corendon, you step into a dynamic, international work environment where energy, style, and a strong sense of community come together. Here, you’re not just a colleague you become part of a close-knit family driven by passion, ambition, and hospitality. This is the heart of our culture and the essence of the Corendon DNA.

We believe that work is more than just a job. It’s a place where you can be yourself, where you build something meaningful together with your colleagues, and where your contribution is truly appreciated. You’ll experience this not only in the atmosphere but also in everything we offer you.

• 1–2 years of experience in hospitality or a related field (e.g., guest services, front desk, housekeeping)

• Fluent in English (written and spoken); Dutch is a plus

• Experience or exposure to luxury hospitality preferred

• Valid working permit for The Netherlands