Welcome Desk Manager (Front Office Supervisor)- W Hotel Amsterdam

At Corendon, you step into a dynamic, international work environment where energy, style, and a strong sense of community come together. Here, you’re not just a colleague you become part of a close-knit family driven by passion, ambition, and hospitality. This is the heart of our culture and the essence of the Corendon DNA.

We believe that work is more than just a job. It’s a place where you can be yourself, where you build something meaningful together with your colleagues, and where your contribution is truly appreciated. You’ll experience this not only in the atmosphere but also in everything we offer you.

What is in it for me?

• A competitive salary package

• A stylish, dynamic, international working environment;

• A unique opportunity to be part of a fun, friendly and enthusiastic team;

• Special discounted (staff) rates for 9000+ Marriott hotels worldwide for you, your family and friends!

• Personal coaching & training to support you in your day-to-day job

• Career opportunities within the Corendon group;

• Space for own initiative;

• A you know where you work day, so you will receive 1 overnight stay for 2 people and can enjoy a delicious dinner;

• We organize many social activities, such as our Associate Appreciation Week, an annual Staff Party, Friday afternoon drinks and Team outings,

• Free use of our own gym.

• AMAZING discounts with Corendon tour operator

• Special discount. Not only for you, but for your friends and family too!

• Want to try out one of our Mondi restaurants? We will give you 25% discount on your total bill.

• Need some time to recharge? We have our own spa and wellness which you can enjoy with a huge discount. Also, you will get 2 massages for FREE per year.

Become part of the Corendon Family as our new Welcome Desk Manager at W Amsterdam!

Split across two unique buildings a former telephone exchange and a historic bank W Amsterdam blends heritage with cutting‑edge contemporary design. Located right next to Dam Square, the hotel sits at the epicenter of the city’s fashion, nightlife, and cultural scene. With 238 stylish guest rooms, 23 suites, three WOW Suites and two Extreme WOW Suites, plus destination restaurants THE DUCHESS and MR PORTER, the rooftop W Lounge and the iconic WET Deck pool, W Amsterdam offers a bold, luxurious and energetic experience.

At W Hotels, we don’t recruit we cast Talent. W Amsterdam is casting a Welcome Desk Agent to join our Welcome Team, responsible for the Welcome Desk in both the Exchange and Bank buildings, as well as the Whatever/Whenever® Department (our call center). You are the face of the W experience and play a key role in creating unforgettable moments for our guests.

What does the job include?

As Welcome Desk Manager, you are the driving force behind the entire Welcome Desk operation. You lead, inspire and coach a diverse team of Talent who bring the W experience to life from the moment our guests arrive until the moment they leave.

You ensure seamless operations, elevate service standards, and create an environment where Talent can shine and guests feel seen, heard and celebrated.

Main responsibilities

•        Reports directly to the Welcome Office Manager

•        Responsible for the daily operations at our Welcome Desk. You are part of a bigger team, and the entire team is responsible for making the guests dreams come true.

•        Make sure you put the guests at the center of everything we do. Any task that is not mentioned in this list but that may create an unforgettable experience for our guests is on your to do list.

•        Being in the know:  You are the expert when it comes to the hotel and the city, and you know all the ins and outs on our hotel facilities and possibilities in and around the hotel.

•        Welcoming and helping guests throughout their stay. Ensure you are following service standards and operating procedures from the beginning to the end of each interaction.

•        Showing guests our Whatever/Whenever service while they are with us, and connect with them to be able to personalize that service, creating memorable experiences.

•        Assist staff with expediting problem payments (e.g., problems processing credit card)

•        Follow up with guest regarding satisfaction with guest-related issues

•        Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key

•        Process all payment types such as room charges, cash, checks, debit, or credit

•        Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp

•        Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations

•        Block rooms in the computer and identify designated requirements and requests

•        Contact appropriate individual or department (e.g., Welcome Ambassadors, Style department) as necessary to resolve guest call, request, or problem). We are ALL-IN, and have more teams that we cooperate with. We expect you to be flexible to work with other departments. You’re not the only one on stage.

•        Communicating with your team and other departments is key. The Style department will be on speed dial. Couldn’t live without them.

•        Assist management in training, motivating, and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process

•        Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications

•        Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information

•        You will be on rotating shifts. Weekends are busiest, as well as evening/nights, so expect to be on shift then.

•        You will be working in a fast paced environment, under pressure, with loud music. Gotta love it.

•        Answer, record, and process all guest calls, messages, requests, questions, or concerns in our whatever whenever department

•        Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy

Acquisition

Acquisition in response to this vacancy is not appreciated.
With this vacancy we are recruiting our new col

At Corendon, you step into a dynamic, international work environment where energy, style, and a strong sense of community come together. Here, you’re not just a colleague you become part of a close-knit family driven by passion, ambition, and hospitality. This is the heart of our culture and the essence of the Corendon DNA.

We believe that work is more than just a job. It’s a place where you can be yourself, where you build something meaningful together with your colleagues, and where your contribution is truly appreciated. You’ll experience this not only in the atmosphere but also in everything we offer you.

• Fluency in English

• Dutch and any other language is appreciated

• Minimum of one year Front Office Supervisor/ Team Leader

• Experience in 5* Luxury Segment

• Valid working permit for The Netherlands.